An additional frequent dilemma solved by the vendor is higher service Price tag. Gordon pressured The point that Samanage support team is usually available to assist its shoppers.
You can easily request queries relating to your value quote by using customer care or Stay chat. You could find out more about Samanage selling prices below.
This certification is granted to products which offer Particularly large volume of user knowledge. We evaluated how effortless it truly is to start out employing Samanage And exactly how well-designed its interface and features are to facilitate the perform method. Right after some time put in working with the application we identified their interface really uncomplicated to be aware of.
Samanage doesn't have almost everything a fantastic help desk Remedy ought to have, but it does provide several options that are essential to ITIL, like challenge, incident, and alter administration. Samanage has a satisfying aesthetic, is pretty simple to use after you get accustomed to it, and presented its feature breadth you will definitely locate the ideal Instrument for your occupation somewhere in the suite.
It is a entire-showcased procedure that even has its individual pricing framework summed up as $0.60 per asset each month. Samanage has extends this to include both of those components and software program asset management with license compliance abilities.
Samanage adheres to the data Technology Infrastructure Library (ITIL), meaning it athletics a list of options that aid it supervisors adhere to ITIL finest tactics when offering support companies in substantial IT functions. Considering the fact that we reviewed irt past year, it's also adopted an up-front pricing policy exactly where it used to demand you to definitely get in touch with a sales individual to be able to even get a simple estimate.
One more far more granular region in which Samanage stands out from the crowd is in its Dashboard and the assortment of stories that it generates. Upon login, the Dashboard is in which customers are automatically placed and though its meant to supply end users with quick Perception into what's going on through the Business, I found it a tad bewildering to implement out-of-the-box. You will discover a staggering quantity of metrics, graphs, and essential efficiency indicators (KPIs) With this see, likely far more than any solitary part needs.
Probably the most common good comments about Samanage is its reputable buyer help. “We can Get hold of them via chat, e mail, phone… the choices give us loads of flexibility,” described one particular of many glad consumers.
Having an IT Services Catalog, it is possible to determine and publish which aid companies are obtainable on the on-line web site, very similar to a procuring cart of business products and services. The catalog also serves as being a, for insufficient an improved expression, firewall from nuisance requests.
You’ll be able to go through more details on the top characteristics of Samanage afterwards During this review. There's also a bit devoted to our job interview with the corporation’s CEO who answered a couple of of our inquiries related to the app’s usability and long run designs for its growth.
The Samanage interface suffers just a little from endeavoring to cram so many capabilities and alternatives into what is largely one particular Web interface. Almost everything is saved in sections that make simply enough sense for being useful but it absolutely was oftentimes hard to come click here across certain functions when I required them.
Samanage is not so preferred with out a cause. It scored very substantial inside our examination of help desk program expert services and our our critique group was amazed Using the options and quality of provider provided by this Resource.
“For twenty years, SolarWinds has long been dedicated to making IT appear uncomplicated by arming technological know-how execs with the powerful tools they have to solve today’s IT management challenges. We do this by responding to effectively-recognized, day-to-day challenges based upon enter and opinions from our buyers along with the IT gurus that we provide,” mentioned Kevin Thompson, Main Executive Officer, SolarWinds.
At this point, settled tickets remain in the principle views, Which is the reason it could be truly worth creating filters depending on agents' demands. Thankfully, this endeavor is a simple just one to carry out.
Taking away the chaos of multiple Remedy prerequisites, Samanage shoppers can confidently and simply evaluate incidents, projects, and assets in one location.”